Gov AI: The Case of Estonia

Author: Birute | #BRG

Typically, government and innovation do not go together. Yet Estonia challenges this assumption by actively incorporating artificial intelligence (AI) and machine learning into its public services. The rationale behind this move is simple: to make the Estonian government as lean as possible, explains Ott Velsberg, Estonia’s Chief Data Officer. Although deploying AI is crucial to ensure the effectiveness of public services, there are still concerns that the quality of service will deteriorate. Despite these reservations, the AI transformation of Estonia’s public sector is underway.